Privacy Policy

At VCity Rentals, we take your privacy seriously. This policy explains how we collect, use, and protect your personal data.

Information we collect:

How we use your information:

Data protection:

We store your information securely and do not share it with third parties except where legally required or for essential service purposes (e.g. insurance).

Your rights:

You can request access to, correction, or deletion of your personal data at any time by contacting us.

Contact:

If you have any questions about your privacy, please contact us at: vcityrentals@gmail.com.

Refund Policy

At VCity Rentals, we want you to be fully satisfied with your experience.

You can cancel your booking and receive a full refund if you inform us at least 48 hours before the scheduled rental time.

If you cancel less than 48 hours before the start time, we may offer a partial refund depending on the situation.

No refunds are given for same-day cancellations or no-shows.

Refunds are processed to the original payment method within 5 to 7 business days.

Early returns do not qualify for a refund.

If you have any questions, please contact us — we’re happy to help.

Cancellations & Refunds

We understand that plans can change. Below is our policy on cancellations and refunds.

Cancellations:

Free cancellation up to 48 hours before your booking.
Cancellations made less than 48 hours before pickup may result in a partial refund or no refund depending on the circumstances.

Refunds:

No-show policy:

If you fail to collect the vehicle at the booked time without prior notice, no refund will be issued.

If you have any questions, please reach out to our team — we’re here to help.